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@ Assistance at Click and Collect

Suze
New Contributor

Does anyone know the current policy when purchasing through Click and Collect please? I wish to purchase a heavy storage cupboard unit but would need help to load it into my car. Are the staff allowed to assist now? I understood the no contact rules during the Covid restrictions but wonder if it still applies. I've no problem with help unloading at home.

Suze

1 REPLY 1

DenevIKEA
Moderator
Moderator

Hej @Suze,

 

Thank you for your message!

You can certainly ask someone in the store to help you. However, it would depend on availability of the staff. Unfortunately, IKEA is currently advising "For the safety of our customers and co-workers, all collections are contactless. Bring a helping hand to load your goods." for more information with regards Click and Collect, please see the link - Learn about our convenient Click & Collect service - IKEA 

 

I hope this helps 😊