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Mattress bought online, needs exchange

AJ2
New Contributor

How do i exchange mattress bought online and delivered at home? I can't bring it back to store myself. And I can't find any details in Ikea website how i can arrange an exchange. Is calling custmoer service the only way to arrange an exchange of mattress?

1 REPLY 1

DenevIKEA
Moderator
Moderator

Hello @AJ2,

 

Thank you for your message!

You have a few options, you can call on 0203 645 0000 and our customer service team will be able to assist you. Alternatively, you can use social media platform to communicate with our customer service. You can do it via Facebook - IKEA - Home | Facebook or Twitter - IKEA UK (@IKEAUK) / Twitter.

 

I hope this helps 😊